I still have no update and waiting for a new unit to be shipped to me. Steam Deck Broke Again After Being Returned From RMA. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. How to check fan mfr without opening Steam Deck. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. 188 comments. Now they request very personal information like full phone number and address. It will take 2 weeks to RMA. my Steam Deck stopped charging after connecting it to an USB Hub. Perhaps it's not refurbished 😅. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Apr 8 (AM): Steam Deck Posted. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. I dropped off my package Tuesday, November 7th at 12pm. 1. Steam Deck with serial number <S/N removed>, placed inside original carrying case. Valve already has. Apr 22, 2002. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Mine booted up instantly, no issues. In Power you got Auto boot on AC attach. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. We are happy to announce today that our new Steam Deck repair centers are now open. Opened it, made sure everything was sealed, and that everything was there. com my Steam Deck stopped charging after connecting it to an USB Hub. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. how long have you waited to get your RMA? I am based in Germany. Aspiring_Gh0st. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Steam initiated an RMA. 2. drop off, to 02. you can later try to fix or help improve the. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. RMA turnaround time also seems to be atrociously bad. I am. I still have no update and waiting for a new unit to be shipped to me. Sign in to your Steam account to review purchases, account status, and get personalized help. Go down and select Settings. kiwii4k • 1 day ago. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). Shitty service IMO. If you'd like to attach a file or screenshot to. YMMV. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. My new deck works perfectly. Valve might not actually fix your Deck and just send you a replacement instead. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. 3 days later the steam deck arrived. FedEx delivered my unit to RMA warehouse 3/14. Make sure the white LED is on. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. So if you sell your deck for $800 after paying $700 for it you're automatically. 5m cable. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. how long have you waited to get your RMA? I. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. Received my RMA label 8/2 after going through troubleshooting sent it out same day. Received my replacement on 3/29 or 3/30, I forget. The Steam Deck should boot into the BIOS menu. Unit arrived at warehouse (Netherlands) on April 4th. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. I'm waiting for Steam support reply, although I don't have much faith, honestly. how long have you waited to get your RMA? I am based in Germany. 07. . My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). how long have you waited to get your RMA? I. I already contacted Steam Support so please don't comment telling me to do it. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. No company ever asked me to provide full contact details to initiate an RMA process before. setibeings • 10 mo. Applied updates and all that jazz. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. bobmorton Apr 11, 2022 @ 2:01am. You also need to reset the OS. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. Your Steam Deck should now power down into storage mode. Budget is $1300Step 1 Prepare your device. Quality Control performed full function test. Let me know if you still need help. For the internal option, you’ll need to purchase an NVMe M. invision2212 Oct 15, 2022 @ 3:52pm. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. Wi-Fi 6E. And now, I’m so happy to report. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. It basically made the console useless. I have returned 3 steam decks now. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. Using the D-Pad and A to select, navigate to "Setup Utility". 1280 x 800 HDR OLED display. I'm surprised there's not some calibration that makes your off center the new center. Nonetheless I sent it back. Oriax Dec 22, 2022 @ 2:04pm. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. Not at the moment. Steam Deck works great for few months but it starts having similar issues again. Buy it with a credit card that gives you an extra 1 year warranty. Unit arrived at warehouse (Netherlands) on April 4th. my new friendSo. 1 year warranty US, 2 years in most of the EU. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. Lastly. Record the tracking number from the shipping label and keep it in a safe place. You should only include your PSU if you are returning your device for a charging issue. We don't have additional details to provide at this time. 1. Hi guys long story short, I purchased a steam deck new from Stock-X because Steam is seemingly refusing to bring this to Australia especially how they've brought to Asia and excluded Australia, its the only way for me an Australian with a 13 year old account steam account with almost 1,500 games to get a chance to get one and with my poor health it's. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. 05. Just worried I might have to RMA after waiting all this time. subscribers . ) Re-insert or tighten the screws holding the motherboard. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. So, for ex. We're aware of reports regarding fan noise and we're actively looking into the issue. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. Let battery drain below 40%. Navigate to the Power Menu. I see many people having trouble with Wifi randomly shutting off oot of the box. So got my steam deck a few weeks ago. ago. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. So I guess this does not help. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. We'll see. komodo. my advice for anyone reading this. Steam initiated an RMA. I have no idea what valve are doing with it at the moment unfortunately. It arrived under 2 weeks later. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Steam Deck. Reply. It was delivered and signed for. sure if you rebuy, you go back to the end and wait another year. Thanks for using Steam, Zoe. Uh oh lmao. 2. I still have no update and waiting for a new unit to be shipped to me. YMMV : r/SteamDeck. I even reached out to a valve employee for additional info. - Steam Deck arrives at their warehouse in IL on May 20th. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. Unit arrived at warehouse (Netherlands) on April 4th. Calibrating will show the Steam Deck the proper range it should be using. 1. Then yes you RMA. Simply run the tool or commands the other way around to restore the backup to your new deck. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. The haptic on the other hand should not feel strong, it's only there so you know that there is. Go back into haptics settings and set them both back to 5 and then turn off the haptics completely using the toggle switch. Results for "RMA" < 1 2 3. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. my advice for anyone reading this. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. They responded within hours when I started the ticket. shipped to valve rma center in netherlands 08. I already contacted Steam Support so please don't comment telling me to do it. Those RMA'ing Decks have see around the same turn around times. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Check my Steam Deck L1 button repair on youtube. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. saying they had ordered a repair part- no reference to a ticket number, item description. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. STEAM DECK RMA nightmare due to dying battery. Edit: And there’s the evidence that this sub is toxic AF. You should see the Steam Deck power off, and the power LED will blink three times to. These orders will start shipping on December 17th. * Now here is where we are going to deviate a bit from the steam support advice. There was also zero communication from Steam about this. The switch is cheap but it requires soldering skills. Steam initiated an RMA. . 1 week turnaround time to repair fan in Steam Deck - pretty quick. 4. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. how long have you waited to get your RMA? I. ago. Odd because the RMA thing said they would repair or replace, no mention of refund. Include the following items inside the box: RMA instruction sheet, bar code up. I had a RMA a TV and it was 3. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. But if you open up the Deck and the switches work when you press them. You may have to briefly plug the charger in to get it to. technically thats a faulty screen, anything thats not 100% is faulty. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. TheBlack_Swordsman. Steam initiated an RMA. " "We're happy to announce that Steam Decks will start shipping in Japan, South. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). EDITED: 04. 28: steam deck is delivered to them. 6 nm APU. Reply Dapper-Giraffe6444 •. Need to. ago. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. 6 nm APU. Unit arrived at warehouse (Netherlands) on April 4th. My Steam Deck is in RMA hell. Sorry for the backstory. " "We're happy to announce that Steam Decks will start shipping in Japan, South. • 5 mo. So basically I will have 3 choices:. - RMA process gets started on May 17th. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. 07. " "We're happy to announce that Steam Decks will start shipping in Japan, South. New unit was like 2 days faster. Using the D-Pad and A to select, navigate to "Setup Utility". Faulty Steam Deck return nightmare with D. They sent me back a brand new sealed device and they were very quick about it too. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. • 2 yr. (You can leave the one holding the heat sink on in place!) 3. That doesn't seem like good design considering the screen is oled. EDITED: 04. I read many threads about people reviewing their unit, and I think something is wrong about mine. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. RMA in progress with Steam. You should be able to adjust each side independently until the overall behavior feels right to you. Once in the BIOS menu, unplug the power supply. They have it. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. It is supposed to be getting in today. The repair shop replaced the right thumbstick and had it working for a little while afterwards. my Replacement Deck has arrived. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. My Deck came with a thin crack in the base of the left joystick. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. The Steam Deck should boot into the BIOS menu. I dropped off my package Tuesday, November 7th at 12pm. Step 1: Open up the steam deck by removing all 8 screws. Navigate to Setup Utility. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. Contacted support, got RMAed, no problem. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. if the first one is defective, id rather give them a year to. I get that if opening it and replacing a part gets damaged by me, then the warranty is voided, understandable. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. beebacked • 1 yr. Steam Deck RMA time question. . However, wife's Steam Deck refuses to boot. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. my Steam Deck stopped charging after connecting it to an USB Hub. Make sure the white LED is on. I shipped it off with the understanding the possible repair could take 5 days and then return. Got my Steam Deck back from a second RMA in December. I still have no update and waiting for a new unit to be shipped to me. If your device is out of warranty, the company will offer to fix it up. . Select your issue to review troubleshooting information and contact Steam Support if necessary. dude, forget about the deck for a few minutes and buy a lottery ticket. I likely have more repair experience than most technicians at their depot (30+ years). my Steam Deck stopped charging after connecting it to an USB Hub. Ball park, what can i be looking at before it gets sent back? Locked post. [deleted]Folgen eines Widerrufs. Video/photograph and record everything prior to sending in your deck for any RMA work. Steam initiated an RMA. Got my Steam Deck back from a second RMA in December. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. It kinda sticks at the very end before you can press it completely down most of the time and it sounds like you break something. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. You should only include your PSU if you are returning your device for a charging issue. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. how long have you waited to get your RMA? I am based in Germany. . Premium anti-glare etched glass. ) Open the Steam Deck rear casing. If you find an answer, please leave a comment on. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. I still have no update and waiting for a new unit to be shipped to me. 1 year manufacturer warranty that covers defects. Getting a little bit impatient at this point. B. 3. I had an issue with 512GB Steam Deck where L3 button was not registering. ago. So. 1. Easily the best purchase I ever made. No luck. Yes you can, warranty is with device not accounts or users. Wilqu. May 6: didn't hear anything from steam but almost as. They received my steam deck today. They didn't steal it. April 26 (AM): Parcelforce Dispatch Notification. How to check fan mfr without opening Steam Deck. Steam Deck support i. Hold Volume+ and press the power button once to boot into BIOS. Shutdown your deck. Steam Deck > General Discussions > Topic Details. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. Print your RMA instruction sheet. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. These orders will start shipping on December 17th. I'm from Germany, and this goes too far for initiating an RMA process. Not a major issue but one that annoyed because of the price spent on the deck. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. Last edited by @R+5; May 27, 2022 @ 11:08am #2. All time are EST, and I am located in Michigan. 7. Print the shipping label and place it on the exterior of the box. Please let us know if you're still having any issues after exploring this. ) remove or loosen all screw holding the motherboard to the chassis. Options. Premium anti-glare etched glass. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. ago. 05. I sent my deck out on the 30th and they received it on the 2nd of December. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. STEAM DECK RMA nightmare due to dying battery. Yes, but according to some you need the original transaction number. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than. 2. This is the number of hours on full-fat gaming. So I had to contact Steam and set up an RMA. Now they request very personal information like full phone number and address. RMA turnaround time also seems to be atrociously bad. My deck freezing issue got solved without an RMA. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. 21: I received broken steam deck and contacted steam support. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. They basically said it’s a factory defect and it will get worse with time. I still have no update and waiting for a new unit to be shipped to me. 72 > Showing 1-10 of 714 entriesu/FW_Gamer, you can click here to search for your question. Unit arrived at warehouse (Netherlands) on April 4th. Turn around time is good, anything from 1 week to 6 months. Apr 22, 2002. All rights reserved. So basically I will have 3 choices:. Seems like you either have to accept it or return it. my Replacement Deck has arrived. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. It is your responsibility to back up stored data before returning your Hardware. The system will not go to sleep in this mode. my Steam Deck stopped charging after connecting it to an USB Hub. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. ) Step 2: Remove the shield screws and then the shield itself. It's like any other product or store you have ever bought anywhere. In the photo above, short screws are circled with a Red Circle, and long screws are circled with a Blue Circle. 4" Diagonal display size. If not, I'll probably just cut my losses and get a refund. Steam Deck > General Discussions > Topic Details. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD.